FAQ:
Q1: Are you a trading company or a manufactory?
A1: We are a manufactory, we supply the factory price with good quality, welcome to visit !
Q2: Why choosing AGLASSTEC ?
A2: Founder of the company engaged in machinery manufacturing industry almost 20 years of experience, professional production and export of high-quality glass processing machinery, industrial automation machinery, etc. , exported to all parts of the world, we have been committed to doing a good job of products, service every customer.
Q3: Machine warranty specifications ?
A3: We will provide lifelong maintenance service in the use of machinery, we will solve
problems for customers free of charge, eliminate all the troubles of customers. For
machines beyond the warranty period, we will always provide follow-up services and
provide wearing parts for free, but we do not provide freight, local customs clearance fees
and related costs.
Q4: This is the first time I buy glass machine, is it easy to operate?
A4: We can provide the operation manual or video for guiding. If it is hard for you learning, We can help you by "Team viewer" online, with telephone or WhatsApp explain. And We will send our engineers to your factory to install the machines and train your staff how to operate the machines.
Q5: How to choose a suitable machine ?
A5: You can tell us working piece material, size, and the request of machine function. We can recommend the most suitable machine according to our experience.
Q6: How can I trust your company and your products ?
A6: The whole production procedure will be under regular inspection and strict quality
control. The complete machine will be tested to make sure they can work very well
before being out of factory. The testing video and pictures will be available before
delivery.
Q7: If machine have any problem after I ordered it, what could I do ?
A7: Free parts send to you in machine warranty period if machine have any problem. Free after-sales service life for machine, please feel free contact us if your machine have any problem. We will give you 24hours service from telphone and WhatsApp.
Q8: How about the spare parts?
A8: After we deal down all the things , we will offer you a spare parts list for your reference.
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